Refund & Withdrawal Policy
At Water Grove, we maintain transparent and structured financial policies for withdrawals and refunds. This document outlines our procedures, timelines, and important conditions.
"All withdrawals are processed manually by our admin team to ensure accuracy, security, and compliance."
Important Policy Notice
Please read this policy carefully. By investing with Water Grove, you agree to these withdrawal and refund terms. Capital is locked for 18 months from investment date.
Withdrawal Process Timeline
All withdrawals follow a structured 4-stage process with manual verification at each step
Total Processing Time
From request submission to funds in your account
Withdrawal Limits & Fees
Limits and processing fees vary by investor category
| Investor Category | Min Withdrawal | Max Withdrawal | Processing Fee | Frequency |
|---|---|---|---|---|
Starter Groove | ₦10,000 | ₦200,000 | ₦500 | Monthly |
Growth Groove | ₦25,000 | ₦500,000 | ₦1,000 | Monthly |
Premium Groove | ₦50,000 | ₦1,000,000 | ₦2,000 | Monthly |
Elite Investor | ₦100,000 | ₦2,000,000 | ₦5,000 | Monthly |
Executive Groove | ₦250,000 | ₦5,000,000 | ₦10,000 | Monthly |
18-Month Capital Lock
Investment capital cannot be withdrawn for first 18 months
ROI-Only Withdrawals
Only earned returns can be withdrawn during lock period
Manual Processing
All withdrawals require admin approval (24-48 hours)
Business Days
Processing occurs Monday-Friday, excluding holidays
Refund Eligibility
Eligible for Refund
Not Eligible for Refund
Note: Refund requests must be submitted within 14 days of the transaction. All refunds are subject to a 10% administrative fee if approved.
Processing Times Summary
*Urgent withdrawals available for Premium+ tiers with 25% processing fee
Need Assistance?
Contact our financial operations team for withdrawal or refund inquiries